Returns and Refunds

1. Introduction

  • At WeCar Ltd we are committed to providing a satisfactory experience for our subscribers. This refund policy outlines our procedures regarding refunds for our subscription service. Please read this policy carefully before subscribing. If you have any questions or concerns, please contact us at info@wecar.uk.

2. Subscription Terms

  • Our subscription service involves recurring payments for access to our content, products, or services over a specified period. 
  • Subscriptions are billed on a recurring basis according to the chosen subscription plan. 

3. Eligibility for Refunds

  • Refunds for subscription fees are only available in certain circumstances and are subject to our discretion. 
  • Refunds may be considered if:

– The subscriber has experienced technical issues preventing access to the subscribed content or services. 

– The subscriber cancels their subscription within the cooling-off period specified by UK law. 

4. Cooling off Period

  • Under UK law, consumers have a cooling-off period of 14 days from the date of subscription during which they may cancel their subscription and receive a full refund. 
  • To cancel a subscription and request a refund within the cooling-off period, subscribers must contact us directly at info@wecar.uk. 

5. Refund Process

  • To request a refund, subscribers must contact us within the cooling-off period or as soon as possible if experiencing technical issues. 
  • Refunds will be processed using the original payment method and may take up to 7 working days to appear in the subscriber’s account. 
  • Refunds are typically issued for the unused portion of the subscription period. 

6. Non-Refundable Items

  • Certain fees and charges associated with the subscription service, such as setup fees or one-time payments for additional features, may be non-refundable. 

7. Discretionary Refunds

  • In some cases, we may offer discretionary refunds outside of the cooling-off period if the subscriber experiences exceptional circumstances. Such refunds are granted at our sole discretion. 

8. Contact Us

  • If you have any questions or concerns about our refund policy, please contact us at info@wecar.uk. 

9. Changes to Policy

  • We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. 

By subscribing to our service, you acknowledge that you have read, understood, and agree to be bound by this refund policy.